Privacy Policy

Last Updated: 23/11/2024

INTRODUCTION

At Intuitive System Analysis (“we,” “our,” or “us”), your privacy is a top priority. We are committed to protecting your personal information and maintaining transparency about how it is collected, used, and safeguarded. This Privacy Policy outlines our practices and your rights regarding your data when you access our services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our services, you agree to the terms outlined here.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect the following information directly from you:

Name (for identification purposes).
Email address (for communication).
Age verification (to ensure eligibility).
Service preferences (to tailor our services).
Payment information (processed securely via Gumroad).
Communication content (e.g., inquiries or feedback).

1.2 Usage Information

We may automatically collect information about how you interact with our website, including:

Browser type and version.
Device information (e.g., operating system).
IP address.
Pages visited and time spent on our site.
Referral sources (how you found our site).
Access times and dates.

1.3 Communication Records

We may retain records of:

Email correspondence.
Service inquiries and requests.
Feedback or reviews.

2. HOW WE USE YOUR INFORMATION

2.1 Primary Purposes

Your information is used to:

Provide and improve our services.
Process and complete payments securely.
Respond to inquiries and communicate with you.
Maintain business and legal records.
Comply with applicable laws and regulations.

2.2 Legal Basis for Processing

We process your personal data based on:

Your explicit consent.
Contractual obligations (e.g., service delivery).
Compliance with legal requirements.
Legitimate business interests (e.g., service improvement).

3. INFORMATION SHARING AND DISCLOSURE

3.1 We Do Not:

Sell or rent your personal information.
Share your data with third parties for marketing purposes.
Collect or store sensitive health, government ID, or biometric data.

3.2 We May Share Information:

When required by law: To comply with legal obligations or court orders.
To prevent harm: In emergencies or when necessary to protect safety.
With service providers: Trusted partners (e.g., Gumroad for payment processing) who adhere to privacy standards.
With your consent: When you explicitly authorize data sharing.

4. DATA SECURITY

4.1 Security Measures

We take your data protection seriously and employ:

Encryption to safeguard sensitive data during transmission.
Secure servers for data storage.
Regular software updates to prevent vulnerabilities.
Access controls to limit unauthorized personnel access.

4.2 Data Retention

Information is retained only as long as necessary for the purposes outlined in this policy.
Data is regularly reviewed and securely deleted when no longer needed.
You can request account or data deletion at any time.

5. YOUR PRIVACY RIGHTS

5.1 Your Rights Include:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request removal of your data.
Objection: Limit or stop specific data processing activities.
Portability: Obtain a copy of your data in a portable format.
Withdraw Consent: Revoke consent for data processing at any time.

5.2 How to Exercise Your Rights

Access or update your data.
Opt out of non-essential communications.
Raise privacy concerns or complaints.

6. COOKIES AND TRACKING

6.1 Cookies We Use:

Essential cookies: Necessary for website functionality.
Analytics cookies: To improve site performance.
Functional cookies: Enhance user experience.

6.2 Managing Cookies:

You can:

Adjust your browser settings to block non-essential cookies.
Delete cookies stored on your device.
Opt out of tracking by managing preferences on our site.

7. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
If we become aware of unauthorized data collection from minors, it will be promptly deleted.

8. INTERNATIONAL DATA TRANSFERS

Data is processed and stored in Greece, adhering to EU privacy standards.
We comply with GDPR requirements for international data transfers and have safeguards in place to protect your information.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements.

Updates will be posted on our website.
Significant changes will be communicated via email or service announcements.

10. SPECIFIC PRIVACY PROTECTIONS

10.1 Session Records

Session notes are kept confidential and secure.
Limited staff access ensures privacy.
Notes are deleted regularly to prevent unnecessary retention.

10.2 Payment Information

Payments are processed securely via Gumroad.
We do not store payment details locally.
Data is encrypted during transmission, ensuring PCI compliance.

11. CONTACT US

For privacy-related inquiries, you can reach us at:

Email: [email protected]

General inquiries: Response within 48 hours.
Formal data requests: Processed within 30 days.
Urgent concerns: Immediate prioritization.

12. LEGAL BASES FOR PROCESSING

Under the GDPR, we process data based on:

Your consent for data collection and use.
Contractual obligations for service delivery.
Legal compliance with applicable laws.
Legitimate interests to improve our services and ensure security.

13. ADDITIONAL RIGHTS (EU/UK Residents)

If you reside in the EU or UK, you have additional rights, including:

Data portability: Transfer your data to another service provider.
Restriction of processing: Request limitations on data use.
Automated decision review: Contest decisions made solely by automated processes.
Supervisory authority complaints: File complaints with local data protection authorities.

14. ACCEPTANCE

By using our services, you acknowledge and agree to the practices described in this Privacy Policy.